Pro Contractors Club Privacy Policy Statement

At Pro Contractors Club LLC, we pride ourselves on our commitment to protecting your privacy.  Our Data Principles reflect our company’s values and how we strive to maintain your privacy. This Privacy Statement describes in greater detail the privacy practices of Pro Contractors Club LLC. and its affiliates and subsidiaries, meaning companies related by common ownership or control (“us,” “we,” “our”) responsible for collecting and maintaining certain information collected about you.

We follow in the U.S. Privacy Policies

If you have questions or complaints regarding our Privacy Statement or practices, please contact us as detailed under the Contact Us heading below.

  1. WHEN THIS PRIVACY STATEMENT APPLIES.

This Privacy Statement (“Statement”) applies to our sites, products, and services (collectively, “Services”) that link to this Statement. Pro Contractors Club LLC. is the responsible entity for all Personal Information subject to this Statement for our Services targeted to US customers. We also provide services in other countries and regions.

2. WHAT WE DO WITH YOUR INFORMATION. We want to be clear about what information we collect and how we use it to deliver our Services to you, improve your business, operate our business, and help make our Services useful, more intelligent, and work better for you. We do not sell or share your Personal Information with third parties for their own commercial uses without your consent.

  1. a) Types of Information We Collect. In connection with accessing our Services, we may collect information from you which can be used to identify you (“Personal Information”), such as your name, shipping/billing address, email address, phone, username and password.

We collect information when you register or open an account, sign in, pay a bill, purchase a Service, call us for support, or give us feedback.  We may also get information from other companies or third parties, such as when you sync a third-party account or service with your Pro Contractors Club Service, or when we may use service providers to supplement the Personal Information you give us (e.g., validate your mailing address) to help us maintain the accuracy of your data and provide you with better service. Finally, we also collect content or other information that you may provide or create when you interact with our Services.

We may also automatically collect certain usage information when you access our Services (“Usage Data”), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, we collect IP addresses to track and aggregate non-personal information, such as using IP addresses to monitor the regions from which users navigate to our Services.  We also collect IP addresses from users when they log into the Services as part of our log-in and security features.  We may also, when you enable location-based Services, collect Global Positioning System (GPS) location data, and/or motion data.

Our Services may change over time and we may introduce new features that may collect new or different types of information.

  1. b) How We Use Your Information. Unless prohibited by law, regulation, or a contractual obligation, we may use your information, including your Personal Information, for the following purposes:

Account Registration. We may use your name, address, phone number, and email address to register your Pro Contractors Club Account for certain Services we provide and to communicate important information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current.  If you set up an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information.

Communicate with You and Tell You About Other Services.  We may use your information to communicate with you about our Services and to give you offers for third party products and services that we think may be of use to you.

To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of Pro Contractors Club’s Services.

To Provide Our Services and Operate Our Business. We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.

Customer Service and Technical Support.  We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience.  We also offer Internet chat services, for example, to speak with a Pro Contractors Club support representative.  Internet Chat transmissions are encrypted but you should not supply more Personal Information than is required to address your specific issue. A transcript of the session is retained to resolve questions or issues related to our Services.

Feedback. We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them.  Answering any survey is optional.

Research, Including Publishing or Sharing Combined Information from Many Users, But Only in a Way that Would Not Allow You or Any Other Person to be Identified. We may prepare and share information about our customers with third parties, such as advertisers or partners, for research, academic, marketing and/or promotional purposes only in a way that would not allow you or any other person to be identified,  For example, we may share demographic data that describes the percentage of our customers who use services or who use a particular product. We or our third-party partners may publicly report the aggregated findings of the research or analysis, but only in a way that would not allow you or any other person to be identified.

  1. c) Pro Contractors Club Sign-On (Pro Contractors Club Account).Pro Contractors Club Sign-on is a Service that allows you to sign-in to a variety of Pro Contractors Club Services with a single Pro Contractors Club Account titled My Toolbox. We will collect certain information for security purposes in order to verify your authorized access to an account or to reset your password if you cannot access your Pro Contractors Club account. Some Services may require added security and you may be asked to provide additional information.  The email address and password that you use to sign up for a Pro Contractors Club account are your “credentials” that you will use to authenticate with our network.  We assign a unique ID number to your credentials to track you and your associated information.  Pro Contractors Club Services do not allow sharing of accounts between users or individuals.
  1. d) How We Share Your Personal Information. From time to time, we may need to share your Personal Information with others.

Third-Party Service Providers. We may share your information, including Personal Information and Usage Data, with third-party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, fraud detection, and prevention, customer care, or performing analytics. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they’re providing to us or on our behalf. Pro Contractors Club may set up external supplier accounts on your behalf within its Easy One-Step application through partnerships to allow you access for purchasing materials. All such third parties are prohibited from using your personal information except to provide these services to Pro Contractors Club, and they are required to maintain the confidentiality of your information.

Response to Subpoenas and Other Legal Requests.  We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief we’re required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request.

Protection of Pro Contractors Club and Others. We may share account information, Personal Information and Usage Data when we believe it is appropriate to enforce or apply our products Terms of Service and other agreements; or protect the rights, property, or safety of Pro Contractors Club, our Services, our users, or others.  This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.  This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes in violation of the commitments set forth in this Privacy Statement.

Reporting to Credit Bureaus.  We may share your information with credit bureaus, consumer reporting agencies, and card associations.  Late payments, missed payments, or other defaults on your account may be reflected in your credit report and consumer report.  We may also share your information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, or debt collection.

Information Sharing Between Pro Contractors Club Entities. We share your information, including your Personal Information, with and among our affiliates and subsidiaries, except where prohibited by law, regulation, or a contractual obligation.  The protections provided in this Privacy Statement apply across all Pro Contractors Club entities. Affiliates and subsidiaries mean companies related by common ownership or control. The reasons why we share your information include for our everyday business purposes, such as to: process your transactions, maintain your accounts, operate our business, facilitate Pro Contractors Club Sign-On to your Pro Contractors Club Account, etc. We will also share your information in order for us to be able to offer our products and services to you. We may also share information about your creditworthiness, your transactions, and experience so that we can operate our business effectively, detect and prevent fraud, and improve our Services.

Sale of Our Business.  If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you’d like to stop receiving promotional information following any change of control.

With your Consent. Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties.

  1. e) Syncing, Linking, Connecting Other Third Party Services with Your Pro Contractors Club Service.

We work with other companies or developers to offer you products and services and you may choose to sync, link or connect other third party services with your Pro Contractors Club Service.  Sometimes Pro Contractors Club may let you know about the service or product, or another company may let you know about a Pro Contractors Club service or product.  It will be clear who is referring to the service or product, and who is providing the service or product.  If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your Personal Information, as well as information about how you interact with each company’s service or product.  This exchange of information is necessary to maintain business operations and to provide the ongoing service you’ve requested.  By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to the other party.

3. WHAT YOU CAN DO TO MANAGE YOUR PRIVACY. You can view and edit the information that identifies you online through your Pro Contractors Club Service. How you can access and control information that identifies you will depend on which Services you use. You have a choice about the use of information that identifies you, marketing communications you receive from us, and our use of cookies and other tracking technologies. 

  1. a) Managing Marketing Communications from Us. We will honor your choices when it comes to receiving marketing communications from us.

You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:

  • Click the “unsubscribe” link in the email or newsletter you received.
  • Adjust your preferences in your Pro Contractors Club account settings.
  • For SMS messages, reply “STOP” or follow the instructions in the message or settings to discontinue the Service.
  • Subject to your control, our mobile applications may send push notifications to your mobile device.  If you are receiving push notifications and no longer wish to receive these types of communications, you may turn them off at the device level.
  • Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications.
  1. b) Updating Your Personal Information. In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct, or request deletion of your information either through the Service or through our customer support.  You can reach our customer support by using the contact information provided in the “Contact Us” section of this statement.
  1. c) Cookies and Similar Tracking Technologies. The following is a high-level summary of our practices and your controls for cookies and other tracking technologies.  For more information, please see our policy.

In accordance with applicable law, Pro Contractors Club and our service providers may use commonly-used tools to recognize your visit and track your interactions with our Services such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, “Cookies”).  Sometimes this tracking is necessary in order for us to provide you the Service you requested.  Other times, we combine Usage Data collected from Cookies with that of other customers to improve your and other customers’ experience.  You have control over some of the Usage Data we collect from Cookies and how we use it.  Information on changing your browser settings to opt-out of Cookies can be found in your browser settings.

In accordance with the Digital Advertising Affiliate, Pro Contractors Club also uses advertising networks and other third parties to display advertising on our website or to manage our advertising on other sites.  Our third-party partners may place Cookies on our Services and unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests and to determine the effectiveness of such advertisements.

You also have the following additional choices to opt-out of certain tracking through Cookies for such purposes:

Please note that even if you opt-out of such Cookies or otherwise opt-out of interest-based advertising, you may still receive advertisements, they just won’t be tailored to your interests.  Also, if you opt-out and later delete your Cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.

  1. d) Do Not Track. Like most other companies, our Services are not currently configured to respond to browsers’ “Do Not Track” signals because at this time no formal “Do Not Track” standard has been adopted.  Click here for more information on “Do Not Track.”
  • e) Social Media Features. Many of our Services may use social media features, such as Facebook sharing (“Social Media Features”).  These features may collect your IP address and which page you are visiting within our Service and may set a cookie to enable the feature to function properly.  Social Media Features are either hosted by a third party or hosted directly on our Services.  Your interactions with these features are governed by the privacy statement of the company providing the relevant Social Media Features.

 

4. DATA RETENTION AND YOUR ACCESS RIGHTS

5. a) Data Retention. In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business.  When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications.  We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones.  We will retain and use your information as required by applicable regulations and Pro Contractors Club’s records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions, and for the detection and prevention of fraud.

  1. b) Your Access Rights. 
  • If you have created an online account with us and would like to update the Personal Information you have provided to us, you can access your account to view and make changes or corrections to your Personal Information.
  • EU individuals and Swiss individuals have certain rights to access Personal Information about them and to limit the use and disclosure of their Personal Information.  With our Privacy policy (discussed below in Section 6), Pro Contractors Club has committed to respect those rights. If you wish to request access, to limit use, or to limit disclosure, please contact us at [email protected] or the mailing address provided under “Contact Us” and please provide the name of the Pro Contractors Club customer who submitted your Personal Information to our services.  We will refer your requests to that customer and will support them as needed in responding to your request.
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  • 5. SECURITY OF YOUR INFORMATION.  Keeping your information safe is important to us.  You can find out more about how Pro Contractors Club protects your information.

We provide reasonable and appropriate security measures in connection with securing the Personal Information we collect.

For example, we:

  • Constantly work to update our security practices to implement accepted best methods to protect your Personal Information and review our security procedures carefully.
  • Comply with applicable laws and security standards.
  • Securely transmit your sensitive Personal Information.
  • Train our staff and require them to safeguard your data.
  • Transmit, store, protect, and access all cardholder information in compliance with the Payment Card Industry’s Data Security Standards.
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  • 6. EU-US PRIVACY SHIELD.  Pro Contractors Club complies with the E.U. – U.S. and Swiss-U.S. Privacy Shield Framework.

We may transfer your personal information to and process and store your information in other countries in compliance with applicable law. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective). However, we have taken appropriate safeguards to require that your personal information remain protected. When Pro Contractors Club transfers your personal information from the EEA or Switzerland to a non-EAA country, we rely on one or more of the following legal mechanisms: EU-U.S. Privacy Shield, Swiss-U.S. Privacy Shield, European Commission-approved Standard Contractual Clauses, and your consent in limited circumstances.

7. HOW TO CONTACT US. If you have questions or comments about this Privacy Statement, please contact us.  We want your feedback and comments. 

8. a) Via Email. If you have questions or complaints regarding our Privacy Statement or practices, please contact us by email at [email protected]
9. b) Via Direct Mail. Pro Contractors Club LLC, Attention: Privacy Dept., 7755 Center Ave 11th Floor Huntington Beach, CA 92647.
8. CHANGES TO OUR PRIVACY STATEMENTS. From time to time we may change or update our Privacy Statements. We reserve the right to make changes or updates at any time. More information about how we will notify you is below.

If we make material changes to the way we process your Personal Information, we will provide you notice via our Service or by other communication channels, such as by email or community post. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your use of our Service after a notice of material change or posting of an updated Privacy Statement shall constitute your consent to all changes.

9. COLLECTION AND USE OF CHILDREN’S PERSONAL INFORMATION.  We do not knowingly collect information from minors.

Pro Contractors Club Services are intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors.

10.YOUR CALIFORNIA PRIVACY RIGHTS.

If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding certain categories of personal information with third parties and Pro Contractors Club for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:

  • the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year
  • the names and addresses of the third parties that received that information; and
  • if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.

We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is [email protected]

PRO CONTRACTORS CLUB, LLC CALIFORNIA CONSUMER ACT PRIVACY NOTICE

This California Consumer Act Privacy Notice (“CCPA Notice”) applies to “Consumers” as defined by the California Consumer Privacy Act (“CCPA”). For the purpose of this CCPA Notice, personal information applies to “Personal Information” as defined by the CCPA (also referred to herein as “PI”).

We collect and share the following categories of PI from the corresponding sources and for the corresponding purposes set forth in the table below.

Category of Personal InformationSources of Personal InformationPurposes for CollectionCategories of Third Parties with whom Personal Information is sharedPurposes of Third Parties Receiving PI

Identifiers

(e.g. Name, Phone Number, Email Address, I.P. Address, Account Name)

Directly from you; authentication partners; Payment VendorsDelivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club services; security; fraud prevention; marketing; debuggingPro Contractors Club affiliates; Service Professionals; Vendors which assist us in providing services and running our internal business operations (“Vendors”)Performing services on behalf of Pro Contractors Club; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club’s services; security; fraud prevention; marketing; debugging

Personal Records

(e.g. Name, Phone Number, Email Address)

Directly from you; authentication partners; Payment VendorsDelivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club’s services; security; fraud prevention; marketing; debuggingPro Contractors Club affiliates; Service Professionals; VendorsPerforming services on behalf of Pro Contractors Club; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club’s services; security; fraud prevention; marketing; debugging
Consumer CharacteristicsData Enrichment ToolsDelivering services requested by you; marketingVendorsDelivering services requested by you; marketing

Customer Account Details / Commercial Information

(e.g. details of service requests)

Directly from you; Data Enrichment Tools; Payment VendorsDelivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club’s services; security; fraud prevention; marketing; debuggingPro Contractors Club affiliates; Service Professionals; VendorsDelivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club’s services; security; fraud prevention; marketing; debugging

Internet Usage Information

(e.g. information regarding your interaction with our services)

Directly from you; analytics partners; advertising partnersDelivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club’s services; security; fraud prevention; marketing; debugging measuring advertising efficacyVendorsDelivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club’s services; security; fraud prevention; marketing; debugging

Sensory Data

(e.g. recordings of customer service calls)

Directly from youDelivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Pro Contractors Club services; security; fraud preventionVendorsDelivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; security; fraud prevention

Inferences from PI Collected

(e.g. your preferences, the likelihood of interest in certain of our services)

Data Management providers; advertising partners; internal systemsDelivering services requested by you; Measuring advertising efficacy; marketing; improving Pro Contractors Club’s servicesVendorsPerforming services on behalf of Pro Contractors Club; processing and managing interactions and transactions; quality assurance; improving Pro Contractors Club services; security; fraud prevention; marketing; debugging

In addition, we may collect, use, and disclose your Personal Information as required or permitted by applicable law, or as directed by you, in accordance with this Privacy Policy.

We do not “sell” personal information that we collect from you, in accordance with the definition of “sell” in the CCPA, and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether third-party cookies and tracking devices associated with our websites and mobile apps may constitute a “sale” of your Personal Information as defined by the CCPA. You can exercise control over browser-based cookies by adjusting the settings on your browser. Further, you can learn more about your choices regarding certain kinds of online interest-based advertising here. We do not represent that these third-party tools, programs, or statements are complete or accurate.

Some browsers have signals that may be characterized as do not track signals, but we do not understand them to operate in that manner or to indicate a do not sell expression by you so we currently do not recognize these as a do not sell request. We understand that various parties are developing do not sell signals and we may recognize certain such signals if we conclude such a program is appropriate.

California Consumers have the right to exercise privacy rights under the CCPA. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. Any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”). We will not fulfill your CCPA request unless you have provided sufficient information for us to reasonably verify you are the Consumer about whom we collected Personal Information. Please follow the instructions below and respond to any follow up inquires we may make.

Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer’s personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.

We will make commercially reasonable efforts to identify Consumer Personal Information that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request if your request is excessive, repetitive, unfounded, or overly burdensome.

To make a request according to your right to request the deletion of your Personal Information set forth below, you may send a request by email (including the email address that you have used to transact with Pro Contractors Club) to [email protected]

You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the requested date, by sending a request by email (including the email address that you have used to transact with Pro Contractors Club) to [email protected], or by visiting our privacy dashboard:

  • The categories of Personal Information we have collected about you.
  • The categories of sources from which we collected your Personal Information.
  • The business or commercial purposes for our collecting or selling your Personal Information.
  • The categories of third parties to whom we have shared your Personal Information.
  • The specific pieces of Personal Information we have collected about you.
  • A list of the categories of Personal Information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
  • A list of the categories of Personal Information sold about you in the prior 12 months, or that no sale occurred. If we sold your Personal Information, we will explain:
    • The categories of your Personal Information we have sold.
    • The categories of third parties to which we sold Personal Information, by categories of Personal Information sold for each third party.

You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your Personal Information that we have collected in the period that is 12 months prior to the requested date and are maintaining, by sending a request by email (including the email address that you have used to transact with Pro Contractors Club) to [email protected]rsClub.com.

Please note that Personal Information is retained by us for various time periods, so we may not be able to fully respond to what might be relevant going back 12 months prior to the request.

Except to the extent we have a basis for retention under CCPA, you may request that we delete your Personal Information that we have collected directly from you and are maintaining. Note also that we are not required to delete your Personal Information that we did not collect directly from you.

You may alternatively exercise more limited control of your Personal Information by instead exercising an opt-out at the bottom of any subscriber email you have received from us.

We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of goods or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, and retention and use of your Personal Information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the program and you can opt-out of each program (i.e., terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable program description and terms. We may add or change incentive programs and/or their terms by posting a notice on the program descriptions and terms linked to above so check them regularly.

Additional Contact Information

Email Address: [email protected]
Telephone number: 714-934-8500 or 714-PRO-CLUB

Effective: July 6th, 2020

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